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Video Examples for Navigating Difficult Conversations

Mohana Karlekar

Navigating difficult conversations with patients can be daunting especially if you have never seen someone do one well before.  Conversations should follow a logical and sequential approach, much like any procedure we perform in medicine.  Like all procedures, practice makes us better.

QR code for difficult conversations video

QR code link for Learning Exchange module “Navigating Difficult Conversations With Patients”

Good communicators have both formulated their message and identified which communication strategy to use before they initiate a conversation

Here are some suggestions for “Navigating Difficult Conversations”

  • Step 1. Determine your message-keep it simple and short
  • Step 2. Identify what type of news you are communicating: breaking bad news, assessing understanding of information, communicating prognosis or navigating goals of care
  • Step 3. Pick the video that best suits your purpose

SPIKE framework for difficult conversations

Last update: 2022-07-05 14:12:41